1. Data Controller

The data controller responsible for the processing of personal data collected through this website is NexoraSignalSystems, located at C. Son Perruquet 26, Sant Lluís, Illes Balears, España. For any inquiries regarding data processing, you may contact us at [email protected].

2. Data We Collect

In accordance with Article 13 of the General Data Protection Regulation (GDPR), NexoraSignalSystems collects the following categories of personal data when you interact with our services:

• →Identity data: full name, email address, phone number provided via contact forms.
• →Technical data: IP address, browser type and version, operating system, device identifiers, and access timestamps automatically collected by our web servers.
• →Communication data: any information you transmit through contact forms, email correspondence, or service inquiries.
• →Usage data: pages visited, time spent on pages, navigation patterns, and interaction events collected through essential analytics.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined in Article 6(1) of the GDPR:

• →Consent (Art. 6(1)(a)): When you voluntarily submit information through our contact forms or subscribe to communications.
• →Contractual necessity (Art. 6(1)(b)): When data processing is required to fulfill a contract or pre-contractual measures at your request.
• →Legitimate interest (Art. 6(1)(f)): For website security, fraud prevention, and operational analytics necessary to maintain service integrity.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Technical logs are automatically purged after 12 months. When data is no longer required, it is securely deleted or anonymized in accordance with Article 5(1)(e) of the GDPR.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• →Right of access (Art. 15): Request a copy of all personal data we hold about you.
• →Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
• →Right to erasure (Art. 17): Request deletion of your personal data under specific circumstances.
• →Right to restrict processing (Art. 18): Request limitation of how we process your data.
• →Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.
• →Right to object (Art. 21): Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact our data protection officer at [email protected]. We will respond to all requests within 30 days as required by Article 12(3) of the GDPR.

6. International Data Transfers

NexoraSignalSystems is based in the Balearic Islands, España, within the European Economic Area. Any transfer of personal data outside the EEA is conducted only with adequate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, in compliance with Chapter V of the GDPR.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and strict access controls limited to authorized personnel only.

8. Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority. The competent authority for NexoraSignalSystems is the Agencia Española de Protección de Datos (AEPD), located at C/ Jorge Juan, 6, 28001 Madrid, España.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide information to website owners. NexoraSignalSystems uses cookies in accordance with the ePrivacy Directive and the General Data Protection Regulation.

2. Cookies We Use

NexoraSignalSystems employs only strictly necessary cookies required for the basic functionality of this website:

• →Session cookies: Temporary cookies that maintain your session state while navigating the website. These are deleted automatically when you close your browser.
• →Consent cookie: A persistent cookie (localStorage) that records your cookie acceptance preference. Stored for 12 months or until you clear your browser data.
• →Security cookies: Cookies essential for protecting against cross-site request forgery (CSRF) and maintaining secure sessions.

3. Third-Party Cookies

NexoraSignalSystems does not use third-party tracking cookies, advertising cookies, or analytics cookies from external providers. Google Maps embedded on our contact page may set cookies according to Google's own privacy policy. We have enabled the simplified mode where possible to minimize data collection.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of this website. For detailed instructions, consult your browser's help documentation.

5. Changes to This Policy

NexoraSignalSystems reserves the right to update this Cookies Policy to reflect changes in technology, legislation, or our operations. Any material changes will be communicated through a prominent notice on this website.

1. Service Delivery

NexoraSignalSystems provides embedded systems engineering, firmware development, and cloud integration services. All services are delivered according to the project scope defined in the signed statement of work (SOW) or service agreement.

2. Refund Eligibility

Refund requests are evaluated based on the following criteria:

• →Pre-development phase: Full refund available if cancellation occurs before any development work has commenced, minus a 5% administrative processing fee.
• →In-progress projects: Partial refunds are calculated proportionally based on completed milestones as defined in the project SOW. Non-refundable deposits of 20% apply to all initiated projects.
• →Completed deliverables: No refunds are provided for completed and delivered work that meets the agreed specifications. Disputes regarding deliverable quality are handled through the revision process outlined in the SOW.

3. Requesting a Refund

To request a refund, contact NexoraSignalSystems at [email protected] with your project reference number and a detailed description of your request. All refund requests are reviewed within 10 business days. Approved refunds are processed within 14 business days to the original payment method.

4. Dispute Resolution

In the event of a dispute regarding refunds or service quality, NexoraSignalSystems agrees to engage in good-faith mediation before pursuing any formal legal proceedings. Disputes are governed by the laws of España and subject to the jurisdiction of the courts of Illes Balears.

1. Acceptance of Terms

By accessing or using the services provided by NexoraSignalSystems, located at C. Son Perruquet 26, Sant Lluís, Illes Balears, España, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services or access this website.

2. Services Description

NexoraSignalSystems provides embedded systems engineering services including but not limited to: firmware development, cloud protocol integration, secure device authentication, edge computing architecture, OTA update infrastructure, telemetry data pipeline construction, device fleet management, and hardware-software co-design. Specific service scope, deliverables, timelines, and pricing are defined in individual project agreements.

3. Intellectual Property

Upon full payment, NexoraSignalSystems assigns all intellectual property rights for custom-developed deliverables to the client, including source code, firmware binaries, documentation, and schematics. NexoraSignalSystems retains the right to use general methodologies, frameworks, and non-proprietary knowledge gained during project execution. Pre-existing tools, libraries, and components remain the property of NexoraSignalSystems unless explicitly transferred in the project agreement.

4. Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary information shared during the course of a project. This includes technical specifications, business logic, device configurations, API credentials, and any materials marked as confidential. Confidentiality obligations survive the termination of the service agreement for a period of 36 months.

5. Limitation of Liability

NexoraSignalSystems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not responsible for damages caused by unauthorized modifications to delivered code, hardware failures, third-party service outages, or force majeure events.

6. Warranty

NexoraSignalSystems provides a 90-day warranty on all delivered firmware and software components, covering defects in workmanship and deviations from agreed specifications. This warranty does not cover damages resulting from environmental factors, hardware failures, unauthorized modifications, or integration with third-party systems not approved during the project scoping phase.

7. Termination

Either party may terminate a service agreement with 30 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. NexoraSignalSystems will deliver all completed work products and provide reasonable transition assistance for a period of 14 days following termination.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of España. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Illes Balears, España.

9. Modifications

NexoraSignalSystems reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients at least 15 days before taking effect. Continued use of our services after the effective date of any modifications constitutes acceptance of the updated terms.